FAQs

On this page

COVID-19 and Safety Measures

How does COVID-19 (coronavirus) affect Dental 99?

Please see our COVID-19 page for all our coronavirus-related information.

Dental treatments

What treatments can be done at a Dental 99 practice?

We do almost all dental treatments – from minor to major dental. This includes clean and checkups, fillings, crowns, implants, and wisdom teeth extractions – all at the same affordable price. Learn more

I have been told I need crowns and veneers on my teeth. Can I get this done with a Dental 99 dentist?

Yes, we can do crowns and veneers. Please book a Dental 99 Cosmetic consultation first, and our clinicians will assess your situation and prescribe a crown and/or veneer for you if appropriate.

I have been told I need my wisdom teeth extracted. Can I get my wisdom teeth taken extracted with Dental 99?

Yes, most wisdom teeth extractions can be performed at Dental 99. We have a number of highly skilled clinicians that focus solely on this treatment for our patients. In the rare event that we need to refer you to a specialist, we will provide you with a referral to a suitable clinician. To get started, simply book a Dental 99 Wisdom tooth extraction consultation and we’ll be more than happy to assess your situation and advise on what you need.

Booking appointments

Help! I’m in a lot of pain and need an appointment ASAP?

Good news, when you download the app there is an option to book an appointment for patients who are in pain and want the earliest available appointment.

How do I make a booking?

To make a booking, you download the Dental 99 app at the App Store or Android Store and make a booking from there. New patients can also use our secure web booking form to book their first appointment.

I want to book my whole family with Dental 99! How do I make these appointments with the app?

Any adult can book their children in with their app. There are easy prompts for you to use our app and book them in at the same time as you.

Can I call to make a booking?

All appointments are made through the app. We do have a LiveChat service if you need any help troubleshooting.

Can I walk into a Dental 99 clinic to be seen or to make an appointment?

You can absolutely walk in, however you will need to download the app when you’re there to check availability and to make an appointment.

Accessing X-rays and records

If I need complex treatment and I need to see a dentist for other treatment, how do I access my X-rays and records?

We are 100% transparent and will not make you jump through hoop after hoop to access YOUR RECORDS. You will receive any X-rays, photos, dental notes and recommendations almost immediately after your treatment is finished.

Payment and insurance

Can I claim a Dental 99 procedure on my health insurance?

You sure can! At the end of your treatment we will send you a receipt and invoice that you can send to your insurer in person or through one of their apps to receive your rebate.

My child is eligible for Medicare’s Child Dental Benefits Scheme (CDBS). Can they be seen at a Dental 99 practice?

Yes! If your child is eligible then you can book them an appointment with us. Our app will ask you for your child’s medicare number to make the booking. Our app will also require you to offer an alternate payment method (e.g. a credit card) in case your child proves ineligible, or has used up their CDBS allowance at the time of the appointment. We will handle the claim and, if required, payment processing automatically. Learn more