FAQs

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Dental treatments

What treatments can be done at a Dental 99 practice?

We do almost all dental treatments, from minor to major. Cleans and checkups, fillings, crowns, implants, wisdom teeth extractions and more, all at fixed, published prices with no surprises.

I have been told I need crowns and veneers on my teeth. Can I get this done with a Dental 99 dentist?

Yes, we can do crowns and veneers. Please book a Dental 99 Cosmetic consultation first, and our clinicians will assess your situation and prescribe a crown and/or veneer for you if appropriate.

I have been told I need my wisdom teeth extracted. Can I get my wisdom teeth taken extracted with Dental 99?

Yes, most wisdom teeth extractions can be performed at Dental 99. We have a number of highly skilled clinicians that focus solely on this treatment for our patients. In the rare event that we need to refer you to a specialist, we will provide you with a referral to a suitable clinician. To get started, simply book a Dental 99 Wisdom tooth extraction consultation and we’ll be more than happy to assess your situation and advise on what you need.

Booking appointments

I'm in a lot of pain and need to be seen ASAP

Open the app and use Book by Concern. Tell us what’s bothering you and we’ll point you to the right appointment, including the earliest available toothache management slot. If nothing suits, join the Waitlist and we’ll notify you the moment a spot opens up.

How do I make a booking?

Book in the Dental 99 app, or book online if the app isn’t handy. Both go to the same place. Download the app from the App Store or Google Play.

Do I have to download the app?

No. You can book and manage appointments on the web. The app gives you more, including your X-rays, clinical notes, aftercare advice and Ask Alan, so most patients prefer it.

Can I book for my family?

Yes. Use Linked Accounts to book and manage appointments for family members in one place. For privacy reasons you can only book for children under 18 in your care. Adults over 18 need to book for themselves.

Can I call to make a booking?

We don’t have a phone line. Bookings are made in the app or on the web, and Alan can help any hour of the day if you get stuck.

Can I walk into a clinic?

You can. You’ll still need to book in on the app or the web when you arrive so we can check availability, so it’s worth booking before you leave home.

What is Alan?

Alan is our assistant, built into the app and available on this site. Ask him about booking, rescheduling, pricing or your account, any hour of any day. Anything clinical, Alan will help you book with a clinician who can assess you properly.

I'm nervous about the dentist

Turn on Anxious Patient Mode in the app. It’s a simple toggle that lets your care team know before you walk in, so you don’t have to explain it at the chair.

Accessing X-rays and records

If I need complex treatment and I need to see a dentist for other treatment, how do I access my X-rays and records?

We are 100% transparent and will not make you jump through hoop after hoop to access YOUR RECORDS. You will receive any X-rays, photos, dental notes and recommendations almost immediately after your treatment is finished.

Payment and insurance

Can I claim a Dental 99 procedure on my health insurance?

You sure can! At the end of your treatment we will send you a receipt and invoice that you can send to your insurer in person or through one of their apps to receive your rebate.

My child is eligible for Medicare’s Child Dental Benefits Scheme (CDBS). Can they be seen at a Dental 99 practice?

Yes! If your child is eligible then you can book them an appointment with us. Our app will ask you for your child’s medicare number to make the booking. Our app will also require you to offer an alternate payment method (e.g. a credit card) in case your child proves ineligible, or has used up their CDBS allowance at the time of the appointment. We will handle the claim and, if required, payment processing automatically. Learn more