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Dental 99 and COVID-19

Government guidance on COVID
Last Updated: 10 September 2020

Government guidance in relation to the coronavirus disease 2019 (COVID-19) is changing at a rapid pace. We appreciate that everyone is a little confused and anxious about the ever-changing situation so we have prepared the following information for our current and future patients.

1. Are Dental 99 clinics still open?

Yes, we are still open.

Dentistry is an essential service. At Dental 99 we provide a great deal of urgent and emergency dentistry – it is vital that we keep this out of hospitals to stop our health system from becoming overwhelmed. Some countries are considering the redeployment of dental professionals to the frontlines in assisting with the care of the COVID-19 outbreaks. Right now, we are not there yet and hopefully won’t need to be, but as health practitioners, we strongly believe we have to ask ourselves: “how can we help?” rather than focussing on all the things outside our control.

2. Are all Dental 99 treatments still available?

Yes, all treatments are available.

It’s official, the National Cabinet has approved the move to Level 1 restrictions. This means that ALL dental services can again be offered to patients who do not meet the criteria for COVID-19 risk, while we maintain strict social distancing and hygiene protocols.

At Dental 99, we realise the importance of helping our health care system by treating patients and keeping the public and ourselves safe.

3. Who can attend a Dental 99 appointment?

To ensure the safety of our frontline clinicians, staff, and other patients, we are only carrying out treatments on low-risk patients, who are defined as having:

  • no fever
  • no respiratory symptoms
  • no known close contact with a confirmed positive COVID-19 case
  • no international travel in the past 14 days
4. Is it safe to attend a Dental 99 clinic?

Yes. We have added extra environmental cleaning in our clinics, are triaging patients before they arrive for their appointment; risk-assessing patients before entering the waiting room and again before walking into the treatment rooms. We need to continue to minimise risk in this way and identify any at risk patients to keep ourselves and the public safe through their immediate identification. To keep our clinic waiting rooms uncrowded and safe for you, please complete your medical history before arriving for your appointment.

We will keep this page updated as the situation evolves. In the meantime, if you have any questions about how COVID-19 might impact an existing or future appointment, please don’t hesitate to contact us on Live Chat (either in the app, or on this website).

Stay safe,
The Dental 99 team